Frequently Asked Questions

Everything you need to know about your UGG Online experience.

How do I know if my UGG boots are authentic?

Every pair of boots purchased directly from UGG Online comes with a security label and a QR code on the left shoe label or box to verify authenticity and premium craftsmanship.

What is your return policy for footwear?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure the security tags remain attached for a full refund.

How should I clean and maintain my sheepskin boots?

We recommend using our specialized UGG Care Kit. Avoid direct heat and never put your boots in a washing machine, as this can damage the delicate sheepskin.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for those who need their fashion essentials sooner.

Do you offer international delivery?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and local customs processing.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible buy-now-pay-later options like Afterpay and Klarna for a seamless shopping experience.